Customer Support

Customer Policy

Maintenance Supply Headquarters sells wholesale only to the multi-family housing industry and qualified service firms.

Terms of Sale

Our terms are net 30 days from the date of invoice unless otherwise noted on your invoice. All accounts are payable to Maintenance Supply Headquarters and should be remitted to the address indicated on your invoice. All sales on special orders are final.

Will Call Counter

Walk in and place your order or give us a call and we'll have it ready for you to pick up when you arrive.

Delivery Policy

If you are within our local delivery area and you place your order before 10am, you will receive your items that same day otherwise; your items will be delivered the next business day. Orders outside of our normal delivery area may require additional freight.

Billing/Statement Procedure

A priced invoice will be provided with your items upon delivery or we can mail it to you - it's your choice. The same holds true for a monthly detailed statement - if you would rather not receive one, just let us know.

Business Hours

Our customer service, credit, sales and shipping departments are open from 8 a.m. to 5 p.m., Monday through Friday. We observe all major holidays.

Courtesy Accounts

As a courtesy to property owners and/or management agents, we will process one (1) order on a "Courtesy Account" basis prior to receipt of a signed credit application. To initiate a "Courtesy Account", we just need some basic information about your property/business and you can place your order immediately.

Minimum Order

Orders of $50 or more are delivered free within our local delivery areas.

Back Order Policy

Products that are currently not available will not be automatically back ordered, however we will back order at your request. Our customer service representative will provide you with an estimated arrival date of when we expect that product to be in stock.

Returned Merchandise

You may return catalog items that are unused and in resalable condition for a full credit within 30 days of receipt. Items you wish to return need to be returned in their original packaging with a copy of the original invoice. Special orders cannot be returned.