| Customer Policy: |
| Maintenance Supply
Headquarters sells wholesale only to the
multi-family housing, lodging, government
and qualified service firms. |
| Terms of Sale: |
| Our terms are net 30 days
from the date of invoice unless otherwise
noted on your invoice. All accounts are payable
to Maintenance Supply Headquarters and should
be remitted to the address indicated on your
invoice. All sales on special orders are final.
|
| Will Call Counter:
|
Walk in and place your
order or give us a call and we’ll have
it ready for you to pick up when you arrive.
|
| Delivery Policy: |
 If
you are within our local delivery area and
you place your order before 10am, you will
receive your items that same day otherwise;
your items will be delivered the next business
day.
Orders outside of our normal delivery area
may require additional freight.
Click on the Area Map for a more detailed
view.
All Dallas Metro Area same day
|
| Billing/Statement
Procedure: |
A priced invoice will
be provided with your items upon delivery
or we can mail it to you – it’s
your choice. The same holds true for a monthly
detailed statement – if you would rather
not receive one, just let us know.
|
| Business Hours:
|
Our customer service,
credit, sales and shipping departments are
open from 8 a.m. to 5 p.m., Monday through
Friday. We observe all major holidays.
|
| Courtesy Accounts: |
As a courtesy to property
owners and/or management agents, we will process
one (1) order on a “Courtesy Account”
basis prior to receipt of a signed credit
application. To initiate a “Courtesy
Account”, we just need some basic information
about your property/business and you can place
your order immediately.
|
| Minimum Order: |
Orders of $50 or more
are delivered free within our local delivery
areas.
|
| Back Order Policy: |
Products that are currently
not available will not be automatically back
ordered, however we will back order at your
request. Our customer service representative
will provide you with an estimated arrival
date of when we expect that product to be
in stock.
|
| Returned Merchandise: |
You may return catalog
items that are unused and in resalable condition
for a full credit within 30 days of receipt.
Items you wish to return need to be returned
in their original packaging with a copy of
the original invoice. Special orders cannot
be returned.
|
